who we work with
Insurance
Financial Ombudsman Service
The client was faced with the challenge of migrating the Ombudsman schemes from five separate Legacy Systems into a new system while still maintaining consistency of statistical reporting. They needed a way of monitoring how well they dealt with complaints with a view to maintaining and improving their performance.
A management information system comprising an Oracle database, Business Objects technology and Utilities from Blueprint was built. This provided the business with the ability to produce ad-hoc reports, as well as allowing them to automatically publish 300 regular reports onto their intranet.
They can now accurately measure their performance and share this information with both consumers and the financial sector at much reduced support costs. They are also able to pro-actively pinpoint problem areas and prevent complaints arising.
